Terms of Service

Last Updated: October 22, 2026

By using VetVault, you agree to these terms. Please read them carefully.

1. AI Limitations

Our AI features (Health Advisor, Lab Interpreter) use advanced language models to provide insights. However:

• Accuracy: AI can make mistakes ("hallucinations"). Always verify critical information.
• No Diagnosis: AI cannot diagnose medical conditions.
• Liability: You assume full risk for relying on AI-generated content.

2. Guest Mode

The App offers a "Guest Mode" allowing use without an account. Please note:

• Local Storage: Data is stored only on your device. We cannot recover it if you lose your phone or uninstall the App.
• No Sync: Guest data does not sync across devices.
• Recommendation: We strongly recommend creating an account to back up your data securely.

3. Subscriptions & Payments

Subscriptions are managed by the Apple App Store or Google Play Store:

• Auto-Renewal: Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period.
• Cancellation: You must cancel through your device settings (Apple ID or Google Play account). We cannot cancel for you.
• No Refunds: All sales are final. Refunds are at the sole discretion of Apple or Google.

3. User Content & Licensing

You retain ownership of any content you upload to the App, including pet photos and health records ("User Content"). By uploading User Content, you grant VetVault a non-exclusive, worldwide, royalty-free license to use, display, and reproduce such content solely for the purpose of operating and providing the Service to you and your authorized users (e.g., family members, veterinarians).

4. Prohibited Conduct

You agree not to use the Service to:

• Upload any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Upload any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
• Distribute viruses, malware, or any other harmful computer code.
• Interfere with or disrupt the Service or servers or networks connected to the Service.

5. Community Content: Zero Tolerance

The Community area of the Health Hub (shared experiences, comments and photos) and the feature request board contain content posted by other users. Before you post for the first time, the App asks you to agree to these community rules.

We have zero tolerance for objectionable content and abusive users. You must not post:

• harassment, bullying, threats, or content that incites violence;
• hate speech, slurs, or content that demeans people for who they are;
• sexual or sexually explicit content;
• spam, advertising, links, or contact details used to solicit;
• personal information about yourself or others;
• dangerous health advice. Share your experience, not a diagnosis; your veterinarian's advice always comes first.

To keep the community safe:

• Filtering: posts are automatically checked for offensive language and links before they are published, and photos are reviewed before they appear.
• Reporting: you can report any post, comment or feature request from its menu. Reported content is hidden from you immediately and from everyone while we review it. We review reports within 24 hours.
• Blocking: you can block any user from their content. You will no longer see their posts, comments or feature requests. You can unblock them in Settings › Blocked users.
• Enforcement: we remove content that breaks these rules and ban the accounts that posted it, without notice. Guest accounts cannot post.

To report a problem or contact us about community content, email support@vetvault.app or use "Contact us / Report a problem" in the App.

6. Indemnification

You agree to indemnify and hold harmless VetVault from any claims, damages, or expenses arising from your use of the App or violation of these Terms.

7. Termination

We reserve the right to suspend or terminate your account for violations of these Terms. You may delete your account at any time via App Settings.

8. Changes to Terms

We may modify these Terms at any time. Continued use of the App constitutes acceptance of the new Terms.

9. Limitation of Liability

To the maximum extent permitted by law, VetVault's liability is limited to the amount you paid us in the last 12 months. We are not liable for any indirect, incidental, or consequential damages.

10. Governing Law

These terms are governed by the laws of the Republic of Turkey. Any disputes arising from these terms shall be resolved in the courts of Istanbul.

11. Contact Us

If you have any questions about these terms, please contact us at:

support@vetvault.app