Delete Your Account
This action is permanent
Deleting your account will immediately and permanently remove all your data. This cannot be undone.
What Gets Deleted
When you delete your account, the following data is permanently removed:
- All pet profiles and photos
- Health records (vaccinations, medications, vet visits)
- Weight tracking and symptom logs
- Routines and expenses
- All documents and attachments
- Your account information and preferences
How to Delete Your Account
You can delete your account directly from the VetVault app:
- Open VetVault on your device.
- Go to Settings (gear icon in the bottom navigation).
- Scroll down and tap Delete Account.
- If you have pets shared with other users, select a new owner for each shared pet.
- Type DELETE to confirm.
- Tap Delete My Account and confirm the final prompt.
Shared Pets
If you share pet profiles with other users, you will be asked to transfer ownership before deletion. The new owner will retain full access to that pet's records.
Need Help?
If you are unable to access the app or need assistance deleting your account, contact us at:
Please include the email address associated with your account. We will process your request within 48 hours.